Lecture: KNOWLEDGE MANAGEMENT IN ORGANISATIONS
BY JHM TETTEHFIO, FIBAKM,FCBA, FCKM
¡Survival of any organization in this millennium is all about ensuring that you have the best people with the right skills to do the job.
¡ Any product or better technology can only put one firm ahead of the rest for a short time. A firm needs more than that, it needs quality people. This comes only through professionalism, talent hunt, uncompromising selection, training and development and knowledge management
- Knowledge management (KM)” is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge.”
- Knowledge management is the conscious process of defining, structuring, retaining, and sharing the knowledge and experience of employees within an organization.
- The primary goal of knowledge management is facilitating the connection of staff looking for information, or institutional knowledge, with the people who have it.
- With practical knowledge management in place, organizations can spread information and raise the level of expertise held by specific individuals or teams to improve the efficiency of their practices.
- It often refers to training and learning in an organization or of its customers. It consists of a cycle of creating, sharing, structuring, and auditing knowledge to maximize the effectiveness of an organization’s collective expertise.
- The information knowledge management covers can generally be broken down into three main types:
- 1. Explicit knowledge is knowledge and information that can be easily codified and taught, such as how to change the toner in a printer and mathematical equations.
- 2. Implicit knowledge is knowledge that explains how best to implement explicit knowledge. For example, consider discussing a task with an experienced co-worker. They may provide explicit steps detailing how to complete the job. But they may also use their understanding of the situation to consider different options and decide the best approach for your given circumstances. The experienced employee utilizes and shares their implicit knowledge to improve how the team operates.
- 3. Tacit knowledge is knowledge gained through experience. Therefore, it is more intuitive and less easy to share with others. Examples of tacit knowledge are “know-hows”, innovative thinking, and understanding body language.
KNOWLEDGE MANAGEMENT IN ORGANISATIONS
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